Building Trust and Engagement Through Public Infrastructure Communication With Jennifer McPherson

Jennifer McPherson is the President of Chickenango Marketing Solutions. The company specializes in public outreach and marketing for government agencies, and branding, design, and proposal writing for the AEC (Architecture, Engineering, and Construction) sector. Jennifer started her company at age 46 after gaining 27 years of experience in the AEC industry, and she is now launching Chickenango University, an educational program aimed at enhancing marketing and business development skills in the AEC space. In this episode… It is easy to take public infrastructure for granted — until a new project appears in your neighborhood and suddenly changes your daily rhythm. People want to understand what is happening, why it matters, and how it affects their lives, yet updates are often buried in technical language or arrive far too late. How can agencies and contractors communicate these massive, complex projects in a way that builds trust rather than frustration? According to Jennifer McPherson, a veteran communicator in the infrastructure world, the answer starts with meeting people where they are — literally. She explains that effective engagement hinges on clear, human conversation rather than engineering jargon. Instead of expecting residents to attend formal meetings, her team shows up in the places where real life happens: ice cream shops, street festivals, school events, even sidewalks along busy corridors. These moments create space for honest feedback, especially when tensions run high. And when people feel heard, Jennifer says, they become more open to the bigger picture and the long-term benefits behind the disruption. Tune in to this episode of the Smart Business Revolution Podcast as John Corcoran interviews Jennifer McPherson, President of Chickenango Marketing Solutions, to discuss how to build trust and engagement through public infrastructure communication. They explore the shift from traditional public meetings to creative pop-up outreach, how to translate engineering language into something the public can actually understand, and why active listening matters more than polished messaging.