Building Trust: From Expanse Rollout to High Reliability Organization

Explore a remarkable journey of transformation, resilience, and leadership in rural healthcare. Host Phil Sobol welcomes back Lynn Falcone, CEO of Cuero Regional Hospital, and Ismelda Garza, CIO Cuero Regional Hospital and CereCore manager, for a candid conversation about their multi-year effort to implement MEDITECH Expanse and evolve into a high reliability organization (HRO). From overcoming infrastructure limitations to unifying disparate systems across hospital and clinic settings, Lynn and Ismelda share how they build trust within their teams and continue to manage change through constant communication. They discuss: - Why Cuero chose MEDITECH Expanse and how it improved patient safety and operational efficiency - The critical role of communication and governance in sustaining momentum post-go-live - How IT supports a culture of safety and continuous improvement - The realities and misconceptions of rural healthcare leadership - Practical insights on navigating AI, staffing challenges, and change fatigue Whether you're leading a rural hospital or managing enterprise-wide IT transformation, this episode offers grounded wisdom, humor, and inspiration for healthcare leaders navigating complex change. Listen to discover how Cuero Regional Hospital is redefining what’s possible in rural healthcare.