Building Trust from Within: The Power of Internal Communication

How can organizations create a culture of open and effective communication? Drawing on their expertise in internal communications and crisis management, Amanda and Rachel explore how communication within an organization is about ensuring employees feel informed, valued and heard and they discuss the critical role of internal communication in crisis management, leadership and company culture. Learn how to equip leaders with the right skills, foster transparency and establish a communication strategy that builds trust and stability, even in challenging times. When employees are informed and engaged, organizations thrive from the inside out. About the authors: Amanda Coleman is a crisis communication consultant and Director and founder of Amanda Coleman Communication Ltd. With over 20 years' experience in emergency services communication, she is the author of Everyday Communication Strategies, Crisis Communication Strategies and Strategic Reputation Management.  Rachel Miller is an internationally recognized authority on Internal Communication. A former journalist, she has 20 years' experience in IC and advises many of the world's best-known companies through her consulting business, All Things IC. She is the author of Internal Communication Strategy.  Where to find them: Amanda LinkedIn: https://www.linkedin.com/in/amanda-coleman-chart-pr/  Website: https://amandacolemancomms.co.uk/    Rachel LinkedIn: https://www.linkedin.com/in/rachelmiller01/  Website: https://www.allthingsic.com/   TIME STAMPS 00:00 – Introduction  01:00 – Why did you decide to write a book on communication? 05:48 –  Internal comms supporting external comms15:18 – Ensuring your culture and image are aligned23:13 – Recovering from reputational crises34:01 – Building trust in times of risk43:37 –  One key thing you learned while writing your book 47:25 – Where to find the authors   #InternalComms #CrisisComms #WorkplaceCulture #Strategy #Communication #OffThePage #BusinessBooks