Building Trust In Your Team & Supply Chain with Keith Price Director of Security, National Highways

When a cyber attack hits, most organisations focus on what technology failed. Keith Price focuses on whether the people were ready.As Director of Security at National Highways, Keith leads security for one of the UK's most critical infrastructure operators. Shutting down the motorway network during a cyber attack is not an option, which means resilience has to be built long before an incident occurs, and it starts with the team.In this episode, Keith shares what two decades in the US military, consulting roles across oil, gas, and banking in the UAE, and now leading security at national scale have taught him about what actually keeps organisations safe. His answer, consistently, is people.Keith and Katie cover:Why people, process, technology is not just a phrase but a leadership philosophy, and what it looks like in practiceHow mental health and psychological safety directly affect an organisation's security postureThe difference between security awareness that works and the annual click-through training nobody takes seriouslyHow Keith's finance team at National Highways avoided 2.8 million pounds in fraudulent payments, not through technology, but through engagementWhy building a no-blame culture with your supply chain matters more than a tough security questionnaireAnd why, when the digital infrastructure goes down, the organisations that survive are the ones who planned for analogIf you lead a security team, or you're responsible for one, this episode is a practical reminder that your greatest security investment is not a tool. It is your people.