Building Trust Through Individualized Care - Brantley Fry, VP of Health Equity and Community Engagement at Pack Health

What this episode covers

As chronic conditions like diabetes continue to rise, so does the importance of getting people to stick to the treatment plans laid out by their doctor. That’s where health coaching companies like Pack Health come in. “We serve as almost a concierge service to help people address their healthcare goals in between visits to their providers,” says Brantley Fry, the company’s vice president of Health Equity and Community Engagement. Patients (who are referred to as members) are assigned a health advisor to help establish trust and consistency. The advisors tailor communications -- which can take the form of texts, phone calls, video sessions and other methods -- to member preferences. “We see advisors as accountability partners, not as somebody who's just going to ping you with a reminder. It is a caring relationship. There's a trust and empathy that's established which really supports the overall achievement of the goals.” Join host Rishi Desai and Brantley Fry as they explore the growing role of health coaching in helping people change their behavior and lead healthier lives.

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