Built on Trust: How Claims Professionals & Defense Counsel Collaborate for Long-Term Success with Courtney Barbacane & Kathleen Cetola

In this episode, we’re joined by Kathleen Cetola, Director of Claims at US Acute Care Solutions, and Burns White attorney, Courtney Barbacane, to explore the partnerships behind successful outcomes and how years of trust, collaboration, and shared experience influence results. Our team dives into the evolving relationship between defense counsel and claims representatives, exploring how long-standing client connections shape strategy, communication, and results.From navigating complex claims to aligning on litigation goals, we discuss what it really means to work with clients, not just for them. You will hear how consistency, institutional knowledge, and mutual accountability create a more efficient and effective defense approach, and why strong professional relationships remain one of the most valuable assets in today’s legal landscape.Whether you are a claims professional, attorney, or part of a broader risk management team, this conversation offers insight into the collaborative dynamics that make a difference when it matters most.Our host, Ahsan Jafry, is a Member in the firm’s New Jersey office. His practice consists of handling a wide range of complex litigation matters, including defending medical professionals, healthcare providers, and healthcare facilities in medical malpractice matters. If you have any questions, please contact Ahsan Jafry at [email protected]. To learn more about our attorneys and practices, visit burnswhite.com.Burns White is a leading litigation law firm providing comprehensive litigation and corporate counsel services to clients from a broad spectrum of industries nationwide.  Harnessing the collective skill of more than 160 attorneys, the law firm operates fourteen locations in Delaware, Florida, Ohio, New Jersey, New York, Pennsylvania, and West Virginia. Disclaimer:  The information contained in this podcast is considered an outline and is intended to be supplemented by an attorney.  The information is not legal advice and should not be considered as such.