Built to Serve: Stuart Dalziel on Teams That Win with Customers

Customer-centric companies are laser-focused on providing great experiences for their customers. For Stuart Dalziel, teams play a pivotal role in bringing experiences that create ease in customers' lives.Using examples from café chains to high-end hotels, Stuart breaks down how teams share knowledge, roles, and responsibilities, in service of the Peter Drucker axiom: "The purpose of business is to create and keep a customer".LinksSquadify