Built to Win with Annette Franz

The CX Goalkeeper had the great opportunity to interview Annette Franz LinkedIn Headline: Coach | Keynote Speaker | Author | Putting the "Customer" in Customer Experience Highlights: 00:00 Game Start 01:25: Annette Franz's Introduction 02:42 Annette Franz's Values 03:51 Where did the idea of the new book come from? 05:25 The 10 principles in the book 06:57 which principle did you enjoy writing the most? 09:29 which principle is the most undervalued rated? 12:53 the principle you forgot 16:11 which principle was for you the most difficult to write about? 17:13 which principle did you wrote as the first one? 18:11 What is for you the most important message out of out of the first chapter? (Culture) 19:41 What's the key message out of the second one leadership? 20:17 What's the key message out of the third chapter? 21:09 The future question (CX in 10 years) 23:39 Annette's contact details 24:20 Her book suggestion 24:54 Annette's golden nugget and much more on https://www.cxgoalkeeper.com/AnnetteFranz2 Annette's Contact Details: https://www.annettefranz.com https://cx-journey.com https://www.linkedin.com/in/annette-franz/ #cxgoalkeeper #customerexperience #podcast #leadership #winningonpurpose