Bullying, Budgets & The Youngest Manager in the Herd | Moo Chats Ep. 9

The previous manager rang in sick to get her hair done somewhere else. The salon was haemorrhaging staff, drowning in complaints, the team had stopped caring and Amy was waking up at 7am every morning bracing for the next sickness text. Into the middle of all that walked Ellie, the youngest manager in the Mooeys herd and, as it turned out, exactly the right person at exactly the wrong time.In this episode, Amy sits down with Ellie, the manager of Mooeys Horsham, for a properly honest conversation about what it actually takes to step into leadership when everything is on fire. Ellie originally applied as a therapist, came in for an interview within hours of seeing the advert, and was promoted to manager during one of the toughest periods Mooeys Horsham has ever been through.They cover what it felt like walking into a salon in self-destruct mode, being bullied by older teammates while trying to lead them, the wild shift from chop chop nail bar back to a salon that actually cares about nail health, the no Sundays rule and why boundaries matter when you're an empath running a team, why kindness with boundaries beats the bulldozer manager every time, the laser room (including a fairly memorable tangent on shaving, PCOS clients and the new laser membership) and the unexpected discovery that Ellie, who failed her GCSE maths, has turned out to be a quiet powerhouse at running budgets and has halved the salon's stock costs.Heartfelt, funny, a bit sweary, and proof that resilience usually looks like turning up again on a Tuesday morning when you didn't sleep on Monday night.🎙️ Mooeys salons: mooeys.co.uk💼 Franchise opportunities: mooeysfranchise.co.uk📩 Want to come on Moo Chats? Get in touch via the links below.🔔 Subscribe so you don't miss the next one. New episodes every two weeks on YouTube, Apple Podcasts and Spotify.