Burnout, Boundaries, and Building in Health Tech

In this episode, hosts Kelly Scherer, Alex Tong, and Kristi Lui unpack burnout in digital health product management and why it hits differently in healthcare than in traditional tech. From mission-driven pressure and regulatory slowdowns to stakeholder skepticism, AI anxiety, and constant emotional labor, this conversation gets honest about what burnout really looks like—and how to spot it before it takes over.In this episode, we cover:The difference between being tired and truly burnt outWhy mission vs. revenue tension is uniquely exhausting in health techHow regulation, compliance, and privacy can quietly kill momentumThe emotional role PMs play as the “absorber” of feedback and frustrationEarly warning signs of burnout (cynicism, disengagement, negativity)Practical ways to reset: boundaries, nature, community, and reconnecting to your personal missionThis episode is for product managers, designers, engineers, and operators in digital health who want to build meaningful technology without sacrificing their mental health.🎧 New to Build Well? Start with this episode to understand the realities of building healthcare products—and how to build a career that’s sustainable, human, and impactful.Resources mentioned:Crisis Text Line — Text HOME to 741741 to connect with a live volunteer Crisis Counselor. You don’t have to go through it alone.00:00 Introduction to Burnout in Healthcare Product Management02:27 Understanding Burnout vs. Tiredness06:09 Unique Pressures in Health Tech10:29 Mission-Driven Work vs. Business Reality14:35 Navigating Regulations and Compliance18:08 Measuring Success and Mental Health21:01 Navigating Metrics and Measurement in Product Management26:21 Recognizing Signs of Burnout31:42 Strategies to Combat Burnout38:11 The Importance of Community and Connection