Business Interview with Brian Laird Attorney ie. Defamation and COVID-19 issues

In this interview, I meet with Brian Laird Attorney and Owner of Laird Law in Tucson AZ http://blaird.com/ We talk about online defamation of character by people against businesses. Given COVID-19 we talk about; How can businesses can protect themselves against cancellations. What about chargebacks? What if they try to cancel, contract says no and they bash the business online? Given COVID-19, do we now need waivers for viruses?