Business Lessons Learned from My Costa Coffee Experience - Part 2

If there's one thing to know about me, aside from my love of bookkeeping, is my obsession for a Costa Coffee. However, when I recently visited I came away with much more than my oat milk latte!   In this episode, I discuss: • Collection of client data, via loyalty schemes, to enhance and tailor shopping experience. • How this data supports businesses with forecasting stock, accounts, budgets, staff etc. • Reasons why changes in loyalty schemes occur. • The impact these changes can have on customers   Let's Connect: Website Instagram Facebook  LinkedIn    If you enjoyed this be sure to check out my blog for more relatable business advice and resources!