Buzzsprout's Support Shift Project + What Makes Our Support Remarkable!
from Buzzcast Hosted by Buzzsprout
Ever wondered how customer support could shape your podcasting experience? This week on Buzzcast, we're joined by the head of our support team, Priscilla Brooke. We're buzzing about a new project where every team member, from co-founders to developers to designers, will be working support shifts for the next month! We believe this will bring everyone closer to our podcasting community and foster fresh improvements to our platform and services. Our team members working support shifts is more than just a change of routine. It's a deep dive into the mind of our podcasting community, the highs and lows of their content creation journey, their challenges, and their triumphs. It's the essence of the empathy we harbor, which we believe fuels great customer support. We're also eager to share what we've learned about effective, friendly and supportive communication with our customers. Listen in as Priscilla unveils the four pillars of communication that shape our approach to customer support. And because we believe in mixing work with a healthy dose of fun, we've woven in some inside stories on how we strive for those shiny customer ratings, and offer tips and tricks on dealing with those occasional technical hiccups. Plus, we test Alban and Kevin's knowledge with support trivia! Contact Buzzcast Send us Fan Mail Tweet us at @buzzcastpodcast, @albanbrooke, @kfinn, and @JordanPods Thanks for listening and Keep Podcasting!
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What this episode covers
Ever wondered how customer support could shape your podcasting experience? This week on Buzzcast, we're joined by the head of our support team, Priscilla Brooke. We're buzzing about a new project where every team member, from co-founders to developers to designers, will be working support shifts for the next month! We believe this will bring everyone closer to our podcasting community and foster fresh improvements to our platform and services. Our team members working support shifts i...
Chapters
- 0:00 Buzzsprout's Support Shift Project
- 3:40 Team Members' Benefits in Support Work
- 14:43 Guidelines for Friendly and Supportive Communication
- 19:15 Empathy and Support in Customer Service
- 29:23 Customer Support Strategies and Success
- 29:58 Creative Email Signatures
- 31:54 Getting Competitive with Ratings
- 36:59 Customer Support Trivia!
- 47:30 Post-Show: WWA&KD?
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