Bytes, Bites, and Campus Intelligence: AI Across Higher Education

Artificial Intelligence isn't a future conversation, it's already shaping how we staff, advise, forecast, and serve. In this episode of, Elizabeth sits down with Appalachian State University CIO Keith Werner and Deputy CIO/Deputy COO Tom Van Guilder to explore what responsible AI leadership looks like in high education and why it matters across hospitality and service industries. From predictive analytics to policy guardrails, they unpack the tension between efficiency and equity, proactive support and the risks and rewards of being "creepy helpful" Because AI can optimize operations. But trust? That still requires humans.