C+/B- is the grade the customer experience industry currently deserves - Interview with Bruce Temkin

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

C+/B- is the grade the customer experience industry currently deserves - Interview with Bruce Temkin, Head of the Qualtrics XM Institute. He joins me today to talk about his view on the current state of the customer experience industry, what it needs to focus on next, being acquired (twice in a few months) and what’s coming up next for him and the XM Institute.

Episode metadata supplied by the publisher feed · Published Nov 3, 2019

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C+/B- is the grade the customer experience industry currently deserves - Interview with Bruce Temkin

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