Cafe Management vs Leadership EP:20

Managing vs. Leading in a Coffee Shop (What Really Matters). In this Pulling Shots episode, Sam & Kailee break down the difference between management (hard skills: schedules, checklists, accountability) and leadership (soft skills: culture, communication, inspiration)—and how both drive a thriving café. Expect real examples from Friedrichs Coffee: when strong leadership cuts turnover, why checklists still win the day, and how to balance daily ops with long-term culture. What you'll learn Clear manager vs. leader roles in a café Day-to-day systems that keep service smooth Leadership habits that build loyalty & reduce churn How to hire/promote for both skill sets #CoffeeShop #CafeOwner #Leadership #Management #Barista #TeamCulture #SmallBusiness #PullingShotsPodcast

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How long is this episode of Pulling Shots?

This episode is 25 minutes long.

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This episode was published on September 30, 2025.

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