CAIO Podcast | How H&R Block Processes 20M+ Tax Returns with AI – Aditya Thadani, VP of AI Platforms

CAIO Podcast | Driving AI Innovation at H&R Block with Aditya Thadani In this insightful episode of the CAIO Podcast, Sanjay Puri sits down with Aditya Thadani, Vice President of AI Platforms at H&R Block, to explore how AI is driving digital transformation in financial services. 🔍 Key Takeaways: How H&R Block processes over 20 million tax returns annually using AI The role of AI in enhancing customer experience and operational efficiency Why migrating 90% of compute capacity to Azure Cloud was a game-changer Building customer trust through an omni-channel strategy Managing vendor dependency and ensuring business resilience Resources Mentioned: https://www.linkedin.com/in/adityathadani/  ⏱️ Timestamps: 00:00 – Podcast Episode Highlights 02:00 – Aditya’s Background & Journey into AI 05:30 – The Role of AI in Business Strategy 09:15 – Challenges in AI Adoption 12:45 – AI Ethics & Responsible Innovation 16:30 – The Future of AI Regulation 19:45 – AI’s Impact on Jobs & Workforce Transformation 23:00 – AI in Emerging Markets 26:30 – The Role of Open-Source AI 30:00 – Aditya’s Vision for AI in the Next Decade 33:00 – Final Thoughts & Takeaways