Call Center Culture and Leadership (or lack thereof) During a Crisis with Yergy from the Misery Machine!!

The ACS Murders: https://www.youtube.com/playlist?list=PL5RlC2z-L-I10l2H38K3y-vKNl5-ejLJ_ The Misery Machine on Apple: https://podcasts.apple.com/us/podcast/the-misery-machine/id1486604765 ------------------------------------------------------------------ This is a very special episode for me, and I hope for you as well. Jess Yergin (Yergy) is an old, dear friend and here we talk about a couple of tragic events that struck the call center she worked at as a Team Lead/Supervisor/Manager.  Also, we discuss what life was like at this (and many other) call centers.  The CaffCX LinkTree: https://linktr.ee/caffcx