Calm Decisions in Chaotic Moments

Your brain works against you during high-stress calls—but understanding the neuroscience can change everything. Join our host, Cherie Bartram as she sits with Drew Moldenhauer, a leading expert on situational awareness, to explore what happens in your brain when chaos erupts. Learn the three core components of situational awareness and why task fixation, time distortion, and fear derail even experienced dispatchers. He challenges how we train, explains why psychological safety is critical to catching mistakes, and shares practical techniques for managing panicked callers and multitasking under pressure. If you've ever felt tunnel vision during a critical call or wondered how to build a team that supports each other's awareness in real time, this episode delivers the answers. Better situational awareness doesn't just prevent errors—it saves lives