Can banks help stop gambling harm?

In this bonus episode we welcome Julia Hörnle, Professor of Internet Law and Dr Janelle Jones, Associate Professor of Social Psychology, both at Queen Mary University of London.In this episode, we explore the issue of excessive gambling affecting 2.8% of England's population and what might be done to support affected customers. A multi-disciplinary team at Queen Mary University of London, led by experts in law and psychology, researched how banks can support customers facing gambling-related financial harm. Their report, based on interviews with six major banks, highlights the complexities banks face in addressing this growing problem.The report was prepared by Professor Julia Hörnle,  Dr. Janelle Jones, Rita Kenkwanzi and Elizabeth Quinn, at Queen Mary  University of London. You can read their research report “A Unique Position and a Difficult Challenge: Banks’ Support of Individuals Experiencing Gambling-Related Financial Harm”, here: https://www.qmul.ac.uk/deri/networks/gambling-harm-multi-disciplinary-prevention-research-hub/.