Can You Balance Innovation and Tradition?

On this episode of The Family Business Voice, Anders Sörman-Nilsson talks to Ramia about digitisation, omnichannel marketing and technology vs. tradition. – Anders Sörman-Nilsson argues we’re living in a data scientific world. We can’t rely solely on culture, intuition or tradition. – Customer service will become predictive, intuitive and integrated seamlessly with technology. – Customers want a seamless brand experience across all platforms.