Can you get your money back when purchases fall short?

From defective home appliances to misleading product descriptions, it can be frustrating when your purchases fall short on quality. What rights do customers have when seeking compensation, and when is it all a futile exercise? Linus Ng, chairperson of the CASE Consumer Education Committee and partner at Donaldson & Burkinshaw, explains if you can get your money back from errant vendors. See omnystudio.com/listener for privacy information.