Can You Scale Personalized Hospitality? Lessons from Nairobi’s Tribe Hotel - Shamim Ehsani

In this episode, Shamim Ehsani, co-founder of Tribe Hotel in Nairobi, shares insights on scaling personalized hospitality by creating operational structures and processes that enable spontaneous hospitality. More with Shamim: Breaking the Colonial Mold: How Kenya's Tribe Hotel Sets a New Standard for Luxury HospitalityHow Tribe Hotel’s Staff Created a Guest Experience Program That Showcases the Best of KenyaThis episode is hosted by our guest experience correspondent, Danica Smith, founder of MorningStar GX.  A few more resources:If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise on Hospitality Daily, here are the ways we can work together.If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands