Can you wireframe ‘delightful’?

In a world where the perceived value associated with delightful experiences can help set a product apart, how can designers stay on top of our game? What is this intangible ‘delight’ thing anyway, and is it possible to create it? In this talk, Ben ‘squared’ will explore what makes an experience delightful, and whether the systems and processes that we love and rely on are still relevant in an ever-changing landscape.