Capability in New Places: How BCN is Introducing AI Into Established Ways of Working

What happens when the ability to build solutions starts to outpace understanding of the problem?That tension is very real at BCN. Fraser Dear, experienced improvement practitioner and Head of AI and Data Innovation, reflects on the highs and lows of introducing AI into environments already built on structured, trusted ways of working, and the growing gap between doing more and doing what adds value. “Stop thinking ‘I have this tool - how can I ram the tool into the problem?’” In this episode:00:00 Introduction and the shift from structured improvement work01:15 Plenty of data, but still no clear answers03:29 Trying to introduce something new into systems people already trust05:47 Three very different reactions, and no obvious way forward06:43 Moving the conversation away from decisions, and back to understanding09:09 When people don’t trust the tool because they don’t understand it10:52 The pressure to move faster, even when things aren’t fully clear14:14 Building something impressive but not useful16:08 Going back to the work before building anything else18:53 When language creates confusion instead of clarity20:55 Moving too fast and leaving stakeholders behind22:56 Outro Make new capability work in practiceHaving the capability to build quickly is only part of the challenge. Our performance improvement consultancy helps organisations build the clarity and confidence to make sure new approaches deliver value where it’s needed.Explore Consultancy: https://pmi.co.uk/consultancy/ Visit us at pmi.co.uk for more:Dive into our Knowledge Hub for more tools, videos, and infographicsJoin us for a PMI LIVE WebinarExplore Lean Six Sigma CertificationsFollow us on LinkedIn