Capacity Management

Using an illustrative story to review the goal and activities of Capacity Management, Pink's Executive Consultant Rich Petti discusses the reactive and proactive aspects of Capacity Management, a Service Delivery process. He also delves into how Capacity Management is linked to customer satisfaction, is closely related to Availability, Continuity and Service Level Management, and plays a key role in meeting governance requirements. The focus of this PinkCast is on the sub-processes and iterative activities. Capacity Management Goal: To ensure that the current and future capacity aspects, and performance aspects of the business requirements are provided cost-effectively. Key sub-processes reviewed: Business Capacity Management, Service Capacity Management, Resource Capacity Management, Key activities discussed: Iterative activities: Monitoring, Analysis, Tuning, Implementation