Capsule 085 — L'IA et la confiance client : ce que vos clients acceptent ou refusent et comment trouver le bon équilibre

from Le Brief IA · host Jonathan Alfred

Soixante-sept pour cent des clients acceptent l'IA quand elle leur fait gagner du temps. Quatre-vingt-un pour cent refusent les décisions importantes sans supervision humaine. Dans cette capsule Brief IA vous explique ce que vos clients acceptent vraiment — et comment déployer l'IA dans votre relation client sans créer de friction.Sources : Salesforce State of the Connected Customer 2024, Edelman Trust Barometer AI 2024, McKinsey Customer Trust and AI 2024.

Episode metadata supplied by the publisher feed · Published Aug 27, 2026

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Capsule 085 — L'IA et la confiance client : ce que vos clients acceptent ou refusent et comment trouver le bon équilibre

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