Cardi-OH Radio 61 - Why Patient Experience Matters

Listen to Tom Herrmann, MHA, from The Ohio State University Wexner Medical Center, and Jennifer Lorenz, DNP, MHA, MA, RN, CPXP, CNE, from University Hospitals, explain the differences between patient experience and patient satisfaction and why improving patient experience matters. They will review the factors that influence patient experience and outline strategies for improvement. Moderated by Ashley Sneed, NP, The Ohio State University Resources on this and other topics are available at www.Cardi-OH.org.