EPISODE · May 29, 2025 · 34 MIN
Care Coordination Isn’t Anyone’s Job—But Should Be Everyone’s Priority
from Speak Up For Your Health · host Archelle Georgiou, MD
Coordinating care in our healthcare system can feel like running an obstacle course—with no one clearly in charge. In this episode of Speak Up For Your Health, Dr. Archelle Georgiou sits down with Walter Jin, CEO of Pager Health, to talk about how his personal experience navigating his parents’ cancer diagnoses revealed just how fragmented care delivery can be—and what he’s doing to change that. Walter shares how those challenges led him to invest in Pager Health, a company originally co-founded by one of Uber’s creators, and how a pivotal moment during a board meeting inspired a complete shift in Pager’s approach. Now, as CEO, Walter is leading the charge to reduce what he calls the “friction” in healthcare—making it easier for patients to access, understand, and follow through on their care. Key Takeaways: Whether your health plan uses Pager or not, Archelle shares practical steps you can take to coordinate your own care more effectively which include: · Download your health system’s portal app. Having 24/7 access to your medical records is a game-changer. And studies show that if you download the portal app to your smartphone, you're much more likely to use it regularly. · Explore your health insurer’s online tools. Most of us don’t read our health plan’s enrollment packet at the beginning of the year. But if you head to your insurer’s website and look for the “Member Resources” section, you’ll often find helpful tools and services to guide you through the system. · Request a case manager. Many health plans have nurses on staff whose sole job is to coordinate care—especially for members with chronic conditions. They usually reach out based on your medical claims data, but you don’t have to wait. You can call and ask to be connected to a case manager who can help you stay on top of your care. Links Get more information about Pager Health: https://www.pagerhealth.com/ More insight on Walter Jin: https://www.linkedin.com/in/walterjin/ Connect with Archelle ArcHealth Newsletter: https://www.archellemd.com/newsletter Email: [email protected] Instagram: https://instagram.com/speakupforyourhealth Facebook: https://www.facebook.com/speakupforyourhealth #CareCoordination #PatientAdvocacy #HealthTech #DigitalHealth #HealthcareInnovation #HealthSystemNavigation #HealthcareAccess #Caregivers #EmpoweredPatient #PatientExperience #HealthPodcast #FutureOfHealthcare #LeadershipInHealthcare
What this episode covers
Coordinating care in our healthcare system can feel like running an obstacle course—with no one clearly in charge. In this episode of Speak Up For Your Health, Dr. Archelle Georgiou sits down with Walter Jin, CEO of Pager Health, to talk about how his personal experience navigating his parents’ cancer diagnoses revealed just how fragmented care delivery can be—and what he’s doing to change that. Walter shares how those challenges led him to invest in Pager Health, a company originally co-founded by one of Uber’s creators, and how a pivotal moment during a board meeting inspired a complete shift in Pager’s approach. Now, as CEO, Walter is leading the charge to reduce what he calls the “friction” in healthcare—making it easier for patients to access, understand, and follow through on their care. Key Takeaways: Whether your health plan uses Pager or not, Archelle shares practical steps you can take to coordinate your own care more effectively which include: · Download your health system’s portal app. Having 24/7 access to your medical records is a game-changer. And studies show that if you download the portal app to your smartphone, you're much more likely to use it regularly. · Explore your health insurer’s online tools. Most of us don’t read our health plan’s enrollment packet at the beginning of the year. But if you head to your insurer’s website and look for the “Member Resources” section, you’ll often find helpful tools and services to guide you through the system. · Request a case manager. Many health plans have nurses on staff whose sole job is to coordinate care—especially for members with chronic conditions. They usually reach out based on your medical claims data, but you don’t have to wait. You can call and ask to be connected to a case manager who can help you stay on top of your care. Links Get more information about Pager Health: https://www.pagerhealth.com/ More insight on Walter Jin: https://www.linkedin.com/in/walterjin/ Connect with Archelle ArcHealth Newsletter: https://www.archellemd.com/newsletter Email: [email protected] Instagram: https://instagram.com/speakupforyourhealth Facebook: https://www.facebook.com/speakupforyourhealth #CareCoordination #PatientAdvocacy #HealthTech #DigitalHealth #HealthcareInnovation #HealthSystemNavigation #HealthcareAccess #Caregivers #EmpoweredPatient #PatientExperience #HealthPodcast #FutureOfHealthcare #LeadershipInHealthcare
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Care Coordination Isn’t Anyone’s Job—But Should Be Everyone’s Priority
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