Caring Explorer im Field Service: Standards, Mut & echte Kund*innen-Momente

from #wirsindliwest - der Podcast rund um die Arbeitswelt bei LIWEST

In dieser Folge von #wirsindliwest sprechen Andreas Aigner (Head of Infrastructure & Technical Support Service) und Martin Seiberl (Lead Dispatching & Field Service, Betriebsrat) darüber, wie „Caring Explorer“ im echten Service-Alltag aussieht: zwischen Standards, Mut zur Entscheidung und klaren Leitplanken bei Sicherheit & Datenschutz. Dazu gibt’s praxisnahe Stories aus dem Feld – und wie aus konkreten Fällen neue, bessere Standards entstehen.Außerdem: Wie man Caring lebt, ohne sich zu verzetteln, und warum Abgrenzung manchmal die professionellste Form von Kundenorientierung ist.

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