Carlo Cacciatore: The Truth About MSP Quality & Pricing

Not all IT services are created equal, and the consequences can affect your business more than you realize. In this episode of Tech Me Seriously, Sarah Tenisi sits down with Carlo Cacciatore, VP of Operations at TenisiTech, to explore the realities of IT service delivery, pricing, and industry maturity.Unlike regulated professions such as electricians or accountants, managed service providers (MSPs) don’t require licenses to operate. That means anyone, even “cousin Joe”, can handle sensitive business data, leading to wide gaps in service quality.Carlo and Sarah cover:Comprehensive IT service scope: from cloud security to identity protection and workflow automationHow pricing varies based on infrastructure complexity, compliance requirements, and business typeHidden IT costs and the importance of audits for cost optimizationKey factors when evaluating MSP partners: service clarity, team expertise, and regional supportEquipment lifecycle planning and staged replacement strategies for predictable budgetingWhether you manage IT in-house or partner with an MSP, this conversation highlights the operational and strategic decisions that drive successful technology outcomes.👉 Stay tuned for Part 2, where Sarah and Carlo dive into the “J curve” of IT projects and share strategies to help teams navigate implementation challenges.