CarMax Just Proved Used Car Giants Have an Operations Problem Too

In this episode, we break down why CarMax’s struggles with high costs, pricing pressure, operational shortcomings, and a disconnected online-to-store experience prove that even the used car giants are fighting the same problems as traditional dealers. We explain why the next era of used car retail will be won by operators who control recon speed, inventory pricing, digital handoffs, BDC process, CRM discipline, trade acquisition, and the total cost to sell.