Caroline Cooper, South Staffordshire Water

If you work in the water teams at Skewb, there’s no getting away from the fact that the industry has just been through the multi-year process of writing their AMP8 business plans. We’re almost at the end of the PR24 process. By Tues 18 February 2025 we’ll finally know for sure which companies have accepted Ofwat’s Final Determinations and which companies are planning on taking a challenge to the Competition and Markets Authority (CMA). Have you ever wondered what the last 2 years have been like for the Exec teams responsible for facing off against the regulator to ensure your customers get a good deal on investment, bill increases and quality services? Skewber Nev sat down with Caroline Cooper, Director of Strategy and Regulation at South Staffs Water to talk all things PR24 including the company’s challenges and how she sees the rest of the AMP panning out. We also branched out into her wider leadership responsibilities, her view on Ofwat and what she’s proudest of in her work and personal life.