Caroline Darnbrook – Chief Client Officer, StepChange (#8)

The latest episode of the Money Made Human podcast features Caroline Darnbrook, Chief Client Officer at StepChange, the UK’s leading debt advice charity. StepChange provides free, impartial advice and support to help people manage money worries, deal with debt, and build long-term financial resilience.Caroline leads the charity’s marketing strategy, external affairs, communications, policy, campaigning, and digital teams, as well as developing products and services to meet changing client needs. She shares insights into StepChange's mission, the stigma around debt, and how we can work together to remove barriers to seeking help.The conversation also explores the common ground between StepChange and credit unions, the importance of saving and financial inclusion, and the support available for those affected by illegal money lending. Caroline reflects on the values that drive her work and her hopes for the future of StepChange and its impact across the UK.Key topics in this episode include: • The history and mission of StepChange • Tackling the stigma surrounding debt • How StepChange supports individuals on their journey to financial stability • The role of credit unions in promoting savings and financial resilience • Connections with the Illegal Money Lending Units across the UK • Caroline’s personal values, motivations, and hopes for the futureJoin us for an open and compassionate discussion about debt, financial wellbeing, and the power of support networks to change lives.For more information and free, confidential support for anyone struggling with debt, visit the StepChange website, which provides guidance, tools, and access to professional debt advisers: https://www.stepchange.org