Carvana Is Building the Dealership of the Future.

In this episode, we break down how Carvana’s new-car “playground” concept is a warning to traditional dealers that the future dealership will be built around smartphones, customer control, cleaner pricing, and a smoother hybrid shopping experience. We explain why dealers do not need to copy Carvana’s playground, but they do need to modernize their BDC, CRM, showroom, test-drive process, F and I experience, and service-to-sales strategy before customers decide the old dealership process is no longer worth it.