Case management - what does 2023 hold?

In this latest Today's Conveyancer podcast host David Opie is joined by Martin MacDuff, founder of Redbrick Solutions, to discuss case management systems, practice management systems and technology.Are conveyancers more reliant on case management workflows than ever before? With experienced conveyancers leaving the industry, how much do we have a "computer says no" culture and how much does case management facilitate that? Or does case management help by segmenting conveyancing work efficiently so that each stage is completed by subject specialists?Alongside this, and the consolidation of the market over the past couple of years, Martin discusses his thoughts on cloud vs on premise solutions and which works best for firms depending on their own infrastructure and requirements. Questioned on the level of investment firms should be thinking about when it comes to technology, Martin suggests that between 3-5% of turnover is best practice across their technology requirements. Despite the proliferation of technology, transactions continue to take longer. Martin acknowledges that case management has done much to improve the process internally for firms, but there is work to be done to provide a truly "digital conveyancing " process. The Today's Conveyancer podcast can be found on your preferred podcast provider and also at www.todaysconveyancer.co.uk. Subscribe and listen in for all the latest conveyancing industry news and views. Thank you to our podcast sponsors LEAP Legal Software and InfoTrack