Cassandra Crowe – Prioritizing Caregiver Wellbeing to Better the Patient Experience

This time around on Compassion & Courage, Marcus sits down to talk with Cassandra Crowe of Sharp Health in southern California. Learn what she learned from bad leaders that she chose not to emulate in her career. Marcus and Cassandra both share why they’re not cut out for clinical work, but why and how both are drawn to helping caregivers. Discover who inspired Cassandra’s early life and what her grandparents saw in her so young. Cassandra says the label she was given set her feet on the path of patient experience and helping those who serve patients and families.Key topics:00:00 – Introduction01:10 – Cassandra Crowe talks about her journey through healthcare and career.06:57 – Marcus asks what Cassandra is able to do in her role as Chief Experience Officer to keep employees and patients happy.12:27 – Cassandra is asked if there was a time where she experienced compassion that inspired her. 18:10 – Cassandra describes the human condition and about yearning for compassion and servility. 22:48 – Marcus asks how to get rid of our “junk” and stress. Cassandra talks about the power in apology.28:25 – Cassandra talks about leadership and gives some examples of good and bad leaders. 33:30 – Marcus moves the conversation in to rapid fire question mode. Cassandra wants people to just “Be Kind.”42:00 – Thank you and conclusions! Resources for you: Connect with Marcus on LinkedIn: https://www.linkedin.com/in/marcusengel/Connect with Cassandra Crowe on LinkedIn: https://www.linkedin.com/in/cassandracrowemba/Learn more about Goodr: https://goodr.coSubscribe to the Compassion & Courage podcast through Apple: https://bit.ly/MarcusEngelPodcast More About Cassandra Crowe:Cassandra Crowe has more than 20 years of leadership experience in patient experience and service excellence. She is currently the Chief Experience Office at Sharp HealthCare in San Diego, California and has served as Vice President of Patient Experience for University of Maryland Upper Chesapeake Health and Senior Director, Office of Patient Experience and Service Excellence, at University of Colorado Health and Director of Service Excellence with Banner Health.  A Certified Patient Experience Professional, Crowe holds a Master of Business Administration from Pfeiffer University. She is a dynamic professional with a proven track record of elevating the human experience through collaborative relationships and high-impact strategies and initiatives. Date: 11/7/2022Name of show: Compassion & Courage: Conversations in HealthcareEpisode title and number: Episode 75 – Cassandra Crowe - When Good Leaders Are Inspired By Bad Leaders