Cassie Quien, Internal Relationships

SUMMARY: In this episode of Sales Bites, host Will Jenkins speaks with Cassie Quien, VP of Commercial at REPOWR, about the critical importance of building internal relationships in sales. They discuss how these relationships directly impact customer service and the overall success of sales efforts. Cassie emphasizes the need for recognition and communication within teams, especially in a remote work environment, and shares insights on how to foster these connections effectively. The conversation highlights the significance of soft skills in sales and the necessity of treating colleagues with respect to enhance collaboration and customer satisfaction. TAKEAWAYS: Building internal relationships is crucial for sales success. Sales professionals must recognize the contributions of their internal teams. Positive internal relationships lead to better customer experiences. Communication and recognition are key in remote work environments. Soft skills are essential for effective sales and teamwork. Intentional efforts are needed to build relationships remotely. Taking a pause before responding can improve relationships. How you treat people affects customer service outcomes. Celebrating small successes fosters a positive team culture. Trust and collaboration are built through consistent communication. CHAPTERS: 00:00 Building Internal Relationships in Sales 09:47 The Importance of Recognition and Communication EPISODE CREDITS: Host, Will Jenkins Creative Director, Erin Sweeney Edited and mixed by Keenan McCarthy Music licensed through Envato LINKS: Be sure to follow and tag @JourneyDelivers on LinkedIn Instagram Twitter Facebook TikTok YouTube ABOUT THE JOURNEY PODCAST: Welcome to The Journey Podcast, where we talk freight, sales, tech, the market and everything in between. Hosted by Will Jenkins, CEO and Founder of Journey, this show pulls from years of building & scaling freight brokerages along with the work our team does with hundreds of clients. We break down how brokers grow, how teams sell, how leaders hire, and what it takes to perform at a high-level in this industry.