Catching the Diversion Your Software Is Not Built to See

How do you build a single, standardized drug diversion program across a large health system when every hospital, infusion center, and outpatient location has developed its own processes?In this episode of Drug Diversion Insights, Terri welcomes Deepika Nayyar, Network Manager of Pharmacy Quality, Compliance, and Accreditation at Hackensack Meridian Health, to discuss the real-world challenges of implementing a system-wide diversion prevention program across diverse care settings.Deepika shares how her team evaluated existing practices, established baseline standards, and created a consistent approach to diversion prevention while recognizing the unique operational needs of inpatient hospitals, outpatient pharmacies, and infusion centers.The conversation also explores an often-overlooked area of diversion monitoring: medications with abuse potential that are not controlled substances. These medications frequently fall outside the capabilities of traditional diversion monitoring software, creating risks that require additional oversight, clinical expertise, and thoughtful auditing.In this episode, you'll learn:How to standardize a diversion program across multiple healthcare facilitiesWhy diversion monitoring differs between inpatient and outpatient settingsStrategies for monitoring medications with abuse potential beyond controlled substancesThe limitations of current diversion software and analyticsData elements that could improve diversion detectionHow medication safety and sterile compounding experience strengthen diversion prevention effortsPractical lessons from leading pharmacy quality, compliance, and accreditation across a large health systemWhether you're a pharmacy leader, diversion specialist, compliance professional, medication safety officer, or healthcare executive, this episode provides practical insights for building a stronger, more consistent diversion prevention program.Technology plays an important role—but successful diversion prevention still depends on strong processes, critical thinking, and a culture of accountability.More from Rxpert Solutions