CCaaS and UCaaS Sourcing: How to Compare Offers, Not Stories

Sourcing CCaaS and UCaaS can appear straightforward, that is until the proposals arrive. If customers don't force comparability early, the decision can turn into a contest of narratives instead of a rigorous evaluation of cost, scope, accountability and operating risk. In this 11-minute episode of Staying Connected, Tony Mangino is joined by TC2's Julie Gardner to discuss how customers can structure CCaaS and UCaaS sourcing so suppliers actually show their work. Tony and Julie explore why licensing, migration, voice, AI features, usage-based costs, responsibility matrices and contract terms need to be clear before supplier selection. If you would like to learn more about our experience in this space, please visit our Strategic Sourcing webpage.