CCO Shares How to Create a Customer-First Health Care System by Directly Engaging Members

How do you make health care more personal and customer-focused? This is a topic that comes up in my interview with Antoinette Taranto, Chief Customer Officer at The Colorado Department of Health Care Policy and Financing. Since the organization historically focused on providers, state legislators, and Medicare and Medicaid services, they wanted to change the direction to become more customer-focused. Get show notes at customerbliss.com/cb129