CCW: Chris Dotson, Electronic Arts

Chris Dotson joins us and shares that he leads the operations enablement group which is comprised of the training, quality, process, risk and change management teams that surround the customer contact center. Chris and his team have to make sure that they’re always looking at things from the players perspective. To understand- what are they looking for- which is ultimately to not to contact the organization. So although his focus is enablement, his job is actually to ensure that players don’t need him. So Chris is always asking the question, what can we do to eliminate the need for the player to contact but if they do, make it as easy as possible.