CCW: Suzanne Henricksen, Clorox

Recorded at CCW, Suzanne Henricksen joins us and shares that although she’s been on the west coast for quite some time, she’s an east coaster at heart. Early on in her career she focused on earning respect through actions. After an early job in debt collections and an internship in Napa Valley, a former classmate came back and recruited her to Clorox. While the company was an explicit cultural fit, Suzanne began with the brands Armor All and STP- which were not personal fits...but by working wiht them she learned that she loved market research. Along the way she realized that she loved managing people too. Which led to an opportunity to run customer service; the CEO wanted to know how the company could get value out of the call center and Suzanne obliged.