Celebrating 20 years of Rachel Symmonds at Top Service

In this episode of "Minimise Debt, Maximise Cash with Top Service," Laura, Head of Customer Development, interviews Rachel Symmonds, the Member Support Team Manager, to celebrate her 20-year career at Top Service. Rachel reflects on her first day, recalling that Emma, now the CEO, was the office manager at the time. Her initial role was a hybrid of member support and debt recovery, but she eventually specialized in customer service, a field she is passionate about. Over the years, Rachel's role evolved through positions in account management and debt administration, culminating in her becoming the Member Support Team Manager last December. When asked what has motivated her to stay for 20 years, Rachel highlights the company's culture, describing it as a "community family feel" where you are never just a number. She also notes that the biggest change she has witnessed is the significant IT development. The company has moved from an "old fashioned yellow publication" to a website that receives nightly information feeds, ensuring the information is constantly changing and up-to-date. Rachel's most rewarding client "win" is when she helps members avoid falling victim to fraudulent applications. She takes pride in warning members about fraudulent companies and receiving their grateful feedback for preventing a potential loss. Reflecting on her most memorable moments, Rachel mentions adapting to working from home during Covid and funny office anecdotes, such as a time when someone literally picked up the entire phone when asked to answer it. For any questions, listeners can contact Top Service on LinkedIn by searching "Top Service Limited" or watch the video version of this podcast on their YouTube channel. To enquire about Top Service services for your Business, go to https://www.top-service.co.uk/contact-us/ Music by Purple PlanetRead transcript