Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050

As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader 'Digital Customer Experience', ensuring we capture the essence of every digital touchpoint. As such, we are changing the name of the show to 'The Digital Customer Experience Podcast'!In this episode, I'm going through and answering some of the most frequently asked questions that I get on a regular basis, which leads to the following topics:00:47 - New Podcast Name Announcement06:34 - What is Digital Customer Success07:38 - Digital vs. Scaled09:49 - Where to start with Digital Customer Success11:52 - Commonly overlooked vehicles for digital motions13:13 - Building health scores without product telemetry14:31 - Identifying user personas based on their activity within your resource15:05 - SaaS economics and how they impact the proliferation of digital18:43 - Measuring the success of digital CS21:54 - Team structure for digital cs26:54 - Technology recommendations30:45 - Outro & Thank you!A couple of links from the show:Website & Newsletter signup: https://digitalcustomersuccess.comDigital CS Definition Word Map: https://digitalcustomersuccess.com/digital-cs-word-map/DCS Tech Stack: https://digitalcustomersuccess.com/tech-stack/Cover Your SaaS Course by Jeff Bruensbach & Jay Nathan: https://growthcurve.io/cover-your-saas If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com