Centrica Cuts 1300 Jobs for Digital Shift | Leeds News

Centrica, behind British Gas, is slashing 1,300 jobs over two years—on top of 500 already announced—to streamline customer support as 90% of customers now prefer digital help. The cuts target direct contact roles and offshore support, shrinking customer ops by 14%. While trimming staff, they’re boosting engineering hires and taking on 500 apprentices to meet rising demand—showing they’re reshaping for efficiency without sacrificing service. Listen in comfort:Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN:[email protected] This is an automated, high-level news summary based on public reporting.Report issues to [email protected]. View sources & latest updates:https://sources.thednn.ai/ccd55dae77f07da2