CEO used an AI clone of himself? - The Banker Next Door |...

What this episode covers

Customers Bank CEO Sam Sidhu caused quite a stir when he used an AI clone for the first 25 minutes of the bank’s most recent earnings call to provide prepared remarks. Mr. Sidhu was trying to display how adept the bank has become at using AI technology. Mr. Sidhu showed how the bank has been able to deploy AI and decrease the efficiency ratio from 62% in 2024 to 49% in 2026. Mr. Sidhu is also hoping that AI will help to shrink the time it takes to close a loan and open a deposit account. This episode reviewed an article from S&P Global (subscription required) titled “Customers targeting efficiency ratio, customer onboarding improvements with AI” and a blog post from Emily McCormick at Bank Director.

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Frequently Asked Questions

How long is this episode of The Banker Next Door?

This episode is 14 minutes long.

When was this The Banker Next Door episode published?

This episode was published on May 26, 2026.

What is this episode about?

Customers Bank CEO Sam Sidhu caused quite a stir when he used an AI clone for the first 25 minutes of the bank’s most recent earnings call to provide prepared remarks. Mr. Sidhu was trying to display how adept the bank has become at using AI...

Can I download this The Banker Next Door episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.