CEOs have to come to accept that CX is their responsibility - Interview with Jeanne Bliss

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

CEOs have to come to accept that CX is their responsibility - Interview with Jeanne Bliss, the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. Jeanne is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer and joins me today on the podcast for something different. Rather than conducting a straight up interview, we rummage around some of the big issues and challenges in customer experience right now in a short and punchy rant-off. We also talk a little bit about Jeanne’s new book: Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers. Hope you like it.

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This episode is 22 minutes long.

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This episode was published on November 3, 2019.

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