Chainguard Explains Why CX Leaders Need Faster Remediation

Is your customer experience strategy ready for the speed of AI-driven cyber threats?In this CX Today interview, Nicole Willing speaks with Quincy Castro, Chief Information Security Officer at Chainguard, about how artificial intelligence is reshaping enterprise cybersecurity, vulnerability discovery and remediation.Castro explains why frontier AI models are making zero-day vulnerabilities cheaper and faster to find, why traditional 30, 60 and 90-day patching cycles are struggling to keep up, and why this matters far beyond the security team.For customer experience and contact center leaders, the message is clear: security is now part of the brand promise. If emergency patching breaks production environments, disrupts customers, or creates churn, cybersecurity becomes a direct CX issue.The conversation also explores Chainguard’s Athena coalition, which brings together security vendors, cloud providers, financial institutions and infrastructure organizations to help coordinate faster, safer responses to newly discovered vulnerabilities.Watch the full interview to learn why remediation has become the new cybersecurity bottleneck, how AI can chain lower-severity vulnerabilities into serious attacks and what enterprise leaders need to change as AI accelerates both software development and cyber risk.For more Customer Experience tech news visit https://www.cxtoday.com