Challenging PM Industry Norms with Mark Brower

In this episode, I am joined by Mark Brower, Owner at Mark Brower Properties.   We discuss: (00:00:00) - Intro (00:01:58) - Mark’s background and career (00:03:52) - Customer Service Philosophies (00:14:38) - Dealing with unhappy owners (00:33:00) - Sponsor - Second Nature (00:34:43) - Thoughts on customer reviews (00:44:51) - Sponsor - PlanOmatic (00:46:28) - Customer avatars & communicating with owners (01:00:55) - Unit growth plateaus (01:26:04) - The skill of saying no Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners. ⁠My Free PM Newsletter⁠ ⁠RL Property Management⁠ Learn more and connect with Mark here: Mark on X Mark Brower Properties The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.