Challenging PM Industry Norms with Mark Brower

What this episode covers

In this episode, I am joined by Mark Brower, Owner at Mark Brower Properties. We discuss: (00:00:00) - Intro (00:01:58) - Mark’s background and career (00:03:52) - Customer Service Philosophies (00:14:38) - Dealing with unhappy owners (00:33:00) - Sponsor - Second Nature (00:34:43) - Thoughts on customer reviews (00:44:51) - Sponsor - PlanOmatic (00:46:28) - Customer avatars & communicating with owners (01:00:55) - Unit growth plateaus (01:26:04) - The skill of saying no Learn more & connect with me here: ⁠Crane⁠, the private community for property management business owners. ⁠My Free PM Newsletter⁠ ⁠RL Property Management⁠ Learn more and connect with Mark here: Mark on X Mark Brower Properties The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

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Frequently Asked Questions

How long is this episode of Peter Lohmann's Podcast?

This episode is 1 hour and 38 minutes long.

When was this Peter Lohmann's Podcast episode published?

This episode was published on October 16, 2024.

What is this episode about?

In this episode, I am joined by Mark Brower, Owner at Mark Brower Properties. We discuss: (00:00:00) - Intro (00:01:58) - Mark’s background and career (00:03:52) - Customer Service Philosophies (00:14:38) - Dealing with unhappy owners (00:33:00) -...

Can I download this Peter Lohmann's Podcast episode?

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